Customer Service

“YOU  WANT  IT  WHEN?”

Give Your Customers the Royal Treatment

In our fast paced society it’s easy to forget to have patience with patients or that
the customer is always right.   We all work with challenging people at times, but
it’s our responsibility to stay connected to more than the nearest powerstrip!
Studies have shown that individuals are 10x more receptive when greeted with
a smile.  Let’s remind ourselves to give our customers or patients the royal
treatment they deserve.

Ask yourself the following questions.

Do you project an enthusiastic attitude at work?

Do you view work situations with a positive verses negative attitude?

Do you think about ways that your patient’s/customer’s’ needs could be better met?

Do you take action to resolve problems immediately?

Do you under promise and over deliver on your commitments?

When handling a  complaint, do you provide something that gives the person a reason
to want to do business with you again?

Does your organization communicate an attitude of service?

“Many of the participants have commented on the approach you offered people as an opportunity
to create options in their daily lives.”
Susanne Donaghue, Chair Diversity Committee

“Your humor and interactive message were well received by all in attendance.
Helen M. Pettersen
The Norfolk & Dedham Group