Customer Service

“YOU  WANT  IT  WHEN?”

Give Your Customers the Royal Treatment

In our fast paced society it’s easy to forget to have patience with patients or that the
customer is always right.  This should be standard in our industry.  We all work with
challenging people at times, but it’s our responsibility to stay connected to more than
the nearest powerstrip!  Studies have shown that individuals are 10x more receptive
when greeted with a smile. Let’s remind ourselves to give our customers or patients
the royal treatment they deserve.

Ask yourself the following questions.

How do you answer the telephone?  Is your greeting pleasant and inviting to the customer/patient?

Do you project an enthusiastic attitude at work?

Do you view work situations with a positive verses negative attitude?

Do you ask your patient’s/customer’s for their opinions?

Do you think about ways that your patient’s/customer’s’ needs could be better met?

Do you do a thorough job and complete your work?

Are you up to date in responding to patient/customer problems that are brought to you?

Do you take action to resolve problems immediately?

Do you under promise and over deliver on your commitments?

How accessible are you to people who wish to reach you in person, phone or email?

When handling a  complaint, do you provide something that gives the person a reason to want to do
business with you again?

Does your organization communicate an attitude of service?

“Many of the participants have commented on the approach you offered people as an opportunity to create
options in their daily lives.”
Susanne Donaghue, Chair Diversity Committee

“Your humor and interactive message were well received by all in attendance.
Helen M. Pettersen
The Norfolk & Dedham Group